Privacy Policy

Privacy Policy

Your Personal Information and How We Use It

We respect your privacy and are committed to protecting it.

At Evelyn & Olivia, your privacy is more than a policy — it is a promise. We are committed to safeguarding your personal information and creating a secure and enjoyable experience every time you shop with us. This policy outlines how we collect, use, and protect your information in accordance with Canadian privacy standards.

Information We Collect

When you visit or shop with Evelyn & Olivia, we may collect the following information:

Personal Information

Your name, email address, phone number, shipping address, and payment details.

Order Details

Information about the products you purchase, including order history and preferences.

Device and Technical Data

Such as your IP address, browser type, and how you navigate our website.

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding your order status and any inquiries

  • Provide responsive and helpful customer care

  • Improve our website, products, and overall shopping experience

  • Send occasional updates, promotions, or offers if you have chosen to receive them

Sharing Your Information

We will never sell or trade your personal information. We only share your data with trusted service providers who help us operate our website and fulfill your orders. These may include:

  • Payment processors to securely handle transactions

  • Shipping and delivery partners

  • Analytics providers to help us understand and improve website performance

Each partner is contractually required to protect your information and use it only for approved purposes.

Your Rights

You have the right to:

Access – Request a copy of the personal data we hold about you
Correction – Ask us to update inaccurate or incomplete information
Deletion – Request removal of your data where legally permitted
Unsubscribe – Opt out of marketing communications at any time

To exercise any of these rights, simply contact us.

How Long We Keep Your Information

We retain your information only as long as necessary to fulfill the purposes outlined above, including legal and financial record-keeping where required.

Data Security

We take your security seriously. Your personal information is stored on secure servers, and sensitive data is encrypted during transmission. While no online system can be guaranteed fully secure, we continuously work to protect your information.

Use of Cookies

Our website uses cookies to enhance your shopping experience. Cookies help remember preferences and improve functionality. You may disable cookies in your browser settings, though some features may not function properly.

Updates to This Policy

We may update this Privacy Policy from time to time. Any revisions will appear on this page. Continued use of the website implies acceptance of any changes.

Contact Us

If you have any questions about this policy or how your information is used, please contact us at:

📧 info@evelynandolivia-toronto.com

Thank you for trusting Evelyn & Olivia.