Return Policy
Return Policy
Evelyn & Olivia – Returns & Cancellation Policy
Returns Policy
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Returns requested after 30 days of delivery will not be accepted.
To be eligible for a refund or exchange:
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The item must be in its original condition
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All tags and labels must be attached
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The item must show no signs of wear, washing, or damage
We reserve the right to refuse returns if items appear used, damaged, or altered.
Cancellation Policy
Order cancellations must be requested within 15 minutes of placing the order.
After this period, the order may have entered processing and cancellation may no longer be possible.
Sale Items
Items purchased during promotional or sale events may not be eligible for a refund.
Sale items may only qualify for store credit or exchange unless otherwise stated.
Return Procedure
To request a return, please contact our customer support team at:
📧 info@evelynandolivia-toronto.com
Please include:
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Your order number
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Clear photos of the item’s condition (including any defects)
Our team will provide return instructions once your request has been reviewed.
Return Shipping
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
All returns must:
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Be shipped with a valid tracking number
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Have tracking confirmation emailed on the day of shipment
Items returned without tracking may not qualify for refund processing.
Return Address
The return address will be provided by our customer service team after approval of your return request.
Returns sent without prior approval may not be processed.
Refunds
Once the returned items are received and inspected, we will process your refund within 7 business days to the original payment method.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account
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Contact your credit card provider
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Contact your bank
Processing times may vary depending on your financial institution.
If the issue persists, contact us at:
📧 info@evelynandolivia-toronto.com
Non-Returnable Items
For hygienic reasons, the following items cannot be returned:
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Underwear
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Lingerie
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Tights
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Body care items
- Swimwear
We do not accept returns for products damaged due to customer misuse.