Payment Policy
How payment works when you order from us, what we accept, and what happens if something goes wrong. Last updated 18 August 2026.
What we accept
You can pay with:
- Visa
- Mastercard
- Maestro
- Apple Pay
- Google Pay
If your card is issued outside Canada, your bank may apply its own currency conversion. That is between you and your bank, and we have no part in it.
Prices and currency
Every price on this website is in Canadian dollars (CAD) and includes any sales tax that applies. Delivery is free on all orders within Canada.
The total shown at checkout is the total you pay. There are no handling fees, no surcharges for paying by card, and nothing further to pay when your parcel arrives — no duties, no import charges, no fees collected at the door.
When we take payment
Payment is taken in full at the moment you place your order. That is what allows us to send it to the warehouse the same business day when you order before 3:00 PM Mountain Time.
How your details are protected
Payment is processed by our payment provider over an encrypted connection, to the security standard the card industry requires.
We never see or store your full card number. We are told only whether the payment succeeded and the last few digits of the card, which is what lets us match a payment to an order when you write to us.
If a payment is declined
A decline is almost always your bank rather than us — a daily limit, an unrecognised online retailer, or an address that does not match the one on file. Check the details you entered, then try again or use another method.
An order that fails to pay is never placed, and no money leaves your account. You may briefly see a pending authorisation from the attempt; banks release those on their own, usually within a few business days.
If you do not recognise a charge
Email us at info@evelynandolivia-toronto.com with the amount and the date and we will identify it for you the same business day, and tell you which order it belongs to.
Please write to us before you contact your bank. A dispute raised with the bank takes weeks and freezes the order; a question answered by email usually takes an hour. If the charge is genuinely not yours, we will refund it without argument.
Refunds
Refunds always go back to the method you paid with — we cannot send them anywhere else, and we do not offer store credit in place of a refund you are entitled to.
Once your return has arrived and been checked, we issue the refund within 10 days. Your bank may take a few days more to show it. The details are in our Return & Refund Policy.
Order checks
Occasionally an order is held for a quick verification, usually when the billing and delivery addresses differ. If that happens we email you the same business day and it is settled in one reply. We do not cancel orders without telling you why.
Questions
Email info@evelynandolivia-toronto.com, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. We answer most messages within one business day.
Evelyn & Olivia is a trading name of Senft Media LTD.
Senft Media LTD
Company registration HE 483732
Charilaou Xylophorou 13
4103 Agios Athanasios, Limassol
Cyprus